SONeT call centre

01865 223344

Provider hospital feedback


We value feedback about the services we provides. If you have significant concerns about a particular issue, please feel free to contact the lead transport consultant directly. We aim to improve our service for both our patients and their families and would be grateful if you were able to take a few minutes to complete this form.

  • Which transfer team are you providing feedback for?
  • Was the transfer planned or unplanned?
  • Were you the referring unit or the receiving unit?
  • Was the referral process straightforward?
  • Were the staff friendly and helpful on the phone?
  • Did you receive appropriate advice?
  • Did the transport team introduce themselves to you?
  • Was there a good handover process?
  • Did the team communicate well with you?
  • Did the team communicate well with the family?
  • Were there any problems with the transfer?